Frequently Asked Questions
Answers to all your questions about 90jll
A detailed guide on everything from opening an account and depositing money with bKash to claiming bonuses and safe gaming.
Whether you are new to 90jll or have been playing for a long time, questions can come up from time to time — that is perfectly normal. On this page we have organised the most frequently asked questions from Bangladeshi players into five categories: account and registration, deposits and withdrawals, games and rules, bonuses and promotions, and security and responsible gaming. The answers are kept direct and clear so you can get help quickly.
👤 Account
Account and Registration
To open an account at 90jll you will need an active mobile number, an email address, and your full name. The registration process is completed entirely online and takes only a few minutes. It is important to provide accurate information, as identity verification may be required at the time of withdrawal.
90jll is for people aged 21 and above only. It is strictly prohibited for minors to create an account. You will need to confirm your age during registration, and proof of age may be requested at the time of verification.
No, a person may only hold one account. Creating multiple accounts is against the platform's rules, and if detected, the accounts involved may be closed and funds held may be forfeited. If you have a problem with your existing account, please contact support.
Use the "Forgot your password?" option on the login page. Enter your registered email or mobile number and a reset link or code will be sent to you. Use the code to set a new password. If you have trouble, contact 90jll's 24/7 live chat support.
Account verification may be required at the time of your first withdrawal or for transactions above a certain amount. Typically a photo of your national identity card or passport and proof of ownership of the payment method are requested. All documents can be sent directly via the support chat.
💳 Deposits and Withdrawals
Deposits and Withdrawals
Deposits via bKash are generally instant — in most cases the money appears in your 90jll balance within a few minutes. There may be a slight delay during busy banking periods. If it takes more than 15 minutes, contact live chat support immediately with your transaction reference number.
The minimum deposit amount at 90jll is ৳500. This applies to all payment methods — bKash, Nagad, Rocket, and bank transfer. It is not possible to deposit less than ৳500. Contact support for details on the maximum deposit limit.
Yes, both Nagad and Rocket can be used to deposit and withdraw money at 90jll. bKash and direct bank transfer are also available. The same minimum deposit amount (৳500) and the same security standards apply to all methods.
Approved withdrawals are generally completed within 10 to 45 minutes. Withdrawals to bKash and Nagad are usually even faster. Bank transfers may take slightly longer depending on the bank's processing time. The minimum withdrawal amount is ৳1,000.
90jll does not charge any transaction fees of its own. However, your mobile banking provider (such as bKash or Nagad) may apply service charges according to their own terms. Standard bank charges may apply for bank transfers. Check your payment provider's terms and conditions before making a transaction.
Some common reasons for a withdrawal being rejected include: wagering requirements on a bonus not being met, account verification not being completed, the minimum amount (৳1,000) not being reached, or discrepancies in payment information. For any issue, contact 24/7 live chat — our team will resolve it quickly.
🎮 Games and Rules
Games and Rules
To bet on BPL or Bangladesh Premier League matches, you need to have sufficient balance in your account. Go to the cricket betting section at 90jll, select the match you want, choose the bet type (match winner, toss, top batter, etc.) and set your amount. Live betting is also available.
RTP (Return to Player) is a theoretical measure of what percentage of total bets a game returns to players on average over the long term. For example, a 95% RTP means that on average ৳95 comes back for every ৳100 wagered — but this is an average across millions of spins, not a guarantee for a single session. The higher the RTP, the more generous the game is in theory.
Yes, 90jll is fully mobile-friendly. The site runs smoothly in the browser of any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and cricket betting can all be enjoyed on mobile with the same experience.
Games from providers on 90jll are operated using recognised technology. Leading live casino providers including Evolution Gaming and Ezugi use independent auditing bodies to ensure the fairness of their games. In live dealer games you can see cards, roulette, or dice directly on video, so transparency is assured.
Yes, the sports betting section at 90jll allows betting on major international cricket events including IPL, T20 World Cup, and ICC tournaments. Betting options are available both before the match starts (pre-match) and while it is in progress (live). You can find your preferred events on the cricket page.
🎁 Bonuses
Bonuses and Promotions
A 100% welcome bonus of up to ৳8,000 is available when you open a new account at 90jll and make your first deposit. This means if you deposit ৳8,000, a further ৳8,000 bonus will be added, giving you a total of ৳16,000 to start with. The bonus is automatically added to your account.
The wagering requirement for the welcome bonus is 15x. This means you need to wager the bonus amount 15 times. For example, if you receive a ৳4,000 bonus, you need to play ৳60,000 in wagers. After that, the bonus balance becomes withdrawable. The bonus contribution rate may vary for different games.
90jll's VIP program has three tiers: Bronze, Silver, and Gold. Bronze members receive up to 0.4% cashback per week. Reaching the Silver tier gives 0.8% and the Gold tier gives up to 1.2% weekly cashback. Playing regularly and staying active on the platform gives you the opportunity to move up to a higher tier.
Yes, bonuses may have a specific usage period. The wagering requirements must be met within a set time after the bonus is activated. Unused bonuses may be cancelled once the period expires. Read the terms and conditions of each offer carefully or ask support.
In addition to the welcome bonus, 90jll offers reload bonuses, free spins, and special event offers to regular players from time to time. Special promotions come during major cricket tournaments (BPL, IPL). Keep an eye on the promotions page for updates or ask via live chat.
🔒 Security
Security and Responsible Gaming
Yes, 90jll uses SSL encryption technology to keep all data secure. Your personal information, transaction details, and payment data are not shared with third parties. Read our privacy policy for more details.
Yes, 90jll takes responsible gaming seriously. You can contact the support team if you want to set deposit limits, set betting limits, or put your account on a temporary break. Requests for long-term self-exclusion can also be made.
Only people aged 21 and above are permitted to play at 90jll. If an underage account is detected, it is closed immediately and all transactions are cancelled. Age is confirmed during registration and proof of age may be requested during verification.
90jll believes it is important to respect the limits of healthy entertainment. We actively offer responsible gaming tools such as deposit limits, loss limits, and the option to take an account break. If anyone feels their gaming is getting out of control, they can notify support directly or read the responsible gaming page.
24-hour, 7-day-a-week live chat support in Bengali is available at 90jll. You can start a live chat from any page on the site. You can also contact us by email: [email protected]. There is no phone or WhatsApp number — live chat or email is the only way to get in touch.
Need more help?
Live Chat
24/7 live chat support in Bengali is available for immediate help with any issue.
Email Support
Contact us by email for more complex matters. Address: [email protected]
Terms and Conditions
Read the terms and conditions for full details on bonuses, gaming policies, and all platform rules.
Still have questions? Contact support
Our expert team is ready to serve you 24/7 — in Bengali, instantly.